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You can reach out to us using the form or by contacting [email protected] for

Customer Service


For questions about your orders or

technical support please email

[email protected]



For partnership and other media related questions please email

[email protected] 

Thee Culture is an online marketplace platform supporting the heritage economy. We help you find products that help you feel represented. We choose the brands on our platform with intention so that you can be sure that each purchase you make meets your needs. 

Please check the shipping info tab for the products you purchased. Each brand has different shipping policies but most orders will ship within 2-3 days of receiving your order. 

Oh no! We’re sorry to hear that you haven’t received your order. For any problems with delivery please reach out to the brand you purchased from using the email on their store page. You can also reach out to us at @[email protected] and we’ll reach out to the brand on your behalf as well. 

For items shipped by Thee Culture please refer to our return policy

For items shipped brands selling on our platform please refer to their shipping policy. 

To check the status of your order you can use our order tracking form

You can also check the status of your order from your account page. 

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